Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring – MarTech Series

Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring – MarTech Series

Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring – MarTech Series 0 0 Alan Dickson

MarTech Series – Marketing Technology Insights
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment (ROI) with Exoprise solutions and achieve positive ROI within six months of implementation. Troubleshooting remote worker issues using traditional tools creates visibility challenges, severely impacting business continuity and productivity.
According to the latest Forrester future of work survey, 20% of employees contact the service desk support team weekly, and 10% contact them daily – far too often to remain consistently productive. In current economic conditions, companies have the potential to save thousands to millions in IT costs using features and capabilities offered by Exoprise DEM solutions.
As one of the Exoprise customers, a global CRM head at a financial services company, told us“Upon returning from a weekend, our employees could not access their Salesforce app in the morning. As a result, IT and several other teams spent at least half a day trying to find the root cause, which cost the company about $500K. With Exoprise synthetics, we would have immediately narrowed the problem to a change made by the network team and saved a huge loss to the company.”
Marketing Technology News: Guide to Navigating the Future of Healthcare With Conversational AI
Exoprise customers achieve superior ROI with their DEM investment by:
Marketing Technology News: MarTech Interview With Jamal Miller, Sr. Director of Product Marketing at Mailchimp
Another Exoprise user, a Microsoft Teams administrator at a manufacturing services company, “We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to fix the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user – and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points.”
“Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment. That was when we became interested in better measuring digital experiences from the end user’s perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365, but we wanted an even more complete picture. Together with a real user monitoring on-demand solution, we can better understand the issues of our users at any geographic location,” said Kevin Santos, Senior Director of IT, Network Operation Center, BCD Travel.
“Exoprise has always been at the forefront of supporting our customers with innovative digital solutions and addressing hybrid workforce challenges with a complete view into the end-user experience,” said Exoprise CEO Jason Lieblich. “Our Service Watch product rapidly isolates call quality problems with VoIP and streaming apps such as Microsoft Teams, WebEx, and Zoom in real-time and ensures smooth collaboration from anywhere. In addition, our technical ability to deliver synthetics and real-user behavior insights in one platform differentiates us in the market.”
Read more about the combination of RUM and synthetics in our latest whitepaper and ensure the best digital employee experience for streaming, collaboration, and VoIP apps such as Microsoft Teams, Zoom, WebEx, and GoToMeeting. Better Together: Combine Real User Monitoring with Synthetics.
Marketing Technology News: How Zero-Party Data Helps Marketers Avoid Generational Stereotypes With Customers

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content — and then distribute and measure results. Combining the world’s largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.
Prev Post

Next Post

Leading Swiss Private TV Group CH Media Chooses Kaltura for New Streaming Service
MetaWeb Ventures Raises $30 Million For Builder Focused Blockchain Fund
Workflow Efficiencies Take Center Stage in the New and Refreshed Amagi CLOUDPORT
CGI Enables Unified Communications for Newsrooms via the Integration Of CGI OpenMedia…
Popular Posts
SS&C Acquires Tier1’s CRM Business
Oro Recognized as a Visionary in 2022 Gartner Magic Quadrant…
Bold Commerce Teams Up With Govalo to Drive Seamless…
Allegiance, a Cigna Company, Selects Egain for…
MRI-Simmons Appoints Brian Katz as Vice President of…
65% Lack Full Confidence in Their Legacy Backup Solutions,…
unitQ Announces Discord Integration: A Powerful Window Into…
Bucketplace’s oHouse Leverages Moloco Retail Media Platform…
SocialPayMe Launches First NFT Marketplace On Blockchain For…

Copyright © 2022 MarTech Series. All Rights Reserved. Privacy Policy
Welcome, Login to your account.
Recover your password.
A password will be e-mailed to you.


    Would you like to receive notifications on latest updates? No Yes