Park Holidays UK relies on IGEL to support ambitious M&A growth strategy, cloud adoption and use of Microsoft 365 – Travel Daily News International

Park Holidays UK relies on IGEL to support ambitious M&A growth strategy, cloud adoption and use of Microsoft 365 – Travel Daily News International

Park Holidays UK relies on IGEL to support ambitious M&A growth strategy, cloud adoption and use of Microsoft 365 – Travel Daily News International 0 0 Alan Dickson

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An IGEL customer for over a decade, Park Holidays UK is one of the largest operators in the country. It offers static caravan and lodge holidays, ‘glamping’ and holiday home ownership in locations from Cornwall to Scotland.
UK, READING – IGEL, provider of the managed endpoint operating system for secure access to any digital workspace, announces that Park Holidays UK is using its technology as a company-wide strategic solution to support an ambitious M&A growth strategy, offer access to applications running in the cloud and allow the introduction of video conferencing for all staff leveraging Microsoft Teams.
An IGEL customer for over a decade, Park Holidays UK is one of the largest operators in the country. It offers static caravan and lodge holidays, ‘glamping’ and holiday home ownership in locations from Cornwall to Scotland.
Park Holidays UK has grown organically and through numerous acquisitions. This includes Bridge Leisure in 2021 which added nine parks, Bodmin Holiday Park in 2022, with Park Leisure purchased this month. This has increased its portfolio by a further 11 sites which now totals 54 locations.
For the year ending 2021, revenues were £228 million and EBITDA at £79.6 million1 – a record performance for the group. The business was formally acquired by Sun Communities, Inc. on April 8, 2022 for £950 million – a 162% growth in the value of the business in just five years.2
Standardized IT using VDI supports a geographically diverse organisation
Park Holidays UK is a long-term user of VDI and thin client technology. A combined IGEL and Citrix solution was first deployed 10 years ago. This addressed bandwidth issues at some sites, standardized the desktops used, allowed the business to move away from unreliable and high maintenance PCs so that support could be simplified and endpoint deployment, configuration and management made faster and easier.
Michael Procyshyn, Park Holiday UK’s IT director says, “We’ve taken a ‘cookie cutter’ approach to the desktop. In other words, we have one uniform system across the company so that when new parks are acquired, we just drop in Citrix and IGEL to rapidly deploy desktop services. It allows us to scale up our infrastructure and systems quickly and cost effectively, with the joint solution a real enabler for growth.”
In recent years, Park Holidays UK has completely modernized its entire IT environment investing in new desktops, server virtualization, SAN storage as well as a MPLS3-based Wide Area Network to interconnect all the holiday park sites.
In 2019, the business also shifted IT applications and its Avaya phone system to the cloud – running in Microsoft Azure. Furthermore, Microsoft 3654 and Dynamics 365 Business Central have been implemented, with Elite Parks software – built on Dynamics 365 – used as the company’s ERP system.
Procyshyn adds, “One of the key strengths of Park Holidays UK is our IT. Our networking, infrastructure and applications are robust, reliable and all the same; we don’t dual run anything as this just adds complexity.”
Citrix and IGEL OS-powered endpoints deliver a variety of other benefits:
Microsoft Teams to be implemented to add video conferencing capabilities. Moving forwards, Park Holidays UK will utilize the native power of IGEL endpoints running IGEL OS to implement Microsoft Teams. Evaluation trails are currently underway to do this with some devices expected to be updated.
Procyshyn concludes, “When we last reviewed our desktop approach, we concluded that moving away from IGEL’s technology to laptops or PCs would be cost prohibitive. IGEL and Citrix helps our rapid expansion plans because we know we can deploy endpoints simply and painlessly.”
Simon Townsend, IGEL’s chief marketing officer, says, “At first glance, Park Holidays UK might appear to be a simple caravan related business, but it’s actually a diverse organization. They run a large hotel chain – selling holidays in lodges and caravans – but it’s also a restaurant and pub company, and a property and maintenance firm given it manages the parks and the holiday homes purchased by owners. So, it has a variety of staff who all need simple access to corporate IT systems and the Internet. Citrix and IGEL enables this, resulting in lower desktop TCO and a great end-user experience.”

[1] Source: Annual report and financial statements, December 31, 2021.
[2] Intermediate Capital Group plc purchased Park Holidays for £362 million in 2016 before selling to Sun Communities Inc
[3] Multiprotocol Label Switching
[4] The new name for Office 365

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