"Would be my 1st go to for similar purchases" "As with other reviewers on this site I was dubious about purchasing at such a low price compared to MS. I could not have been more wrong as the service from Elite has been excellent. Email details arrived with minutes, followed by a proactive email asking if everything was ok and how to reach out if any issues. I did follow up with a question specific to my installation and I received a response from Jessica within 4 minutes with helpful suggestions! Additionally received a follow letter via the post with the details of my purchase. Would be the first company I would check for any software purchases. Well done Elite, excellent customer service is only too rare these days."
"Fantastic company 6 Stars" "I purchased MS Office suite from Elite Enterprise Software on the 28th September and it ran perfectly with no issues. But I had a motherboard meltdown, obviously resulting in the loss of access to it. I contacted Elite Enterprise Software asking for help to move the suite to a new PC. Jessica was fantastic in the help she gave. I would give Elite Enterprise Software 6 Stars if I could. Highly recommendable company."
"Fantastic customer service!" "Fantastic customer service from Jessica! I had a problem trying to download and enter my product key at 10.45pm. I emailed and got an instant response and 5 minutes later the Microsoft office suite I had purchased was up and running. Amazing!! Will use again!"
"Excellent prices and service" "Elite are an authorised reseller for Microsoft software who sell at around a 30% discount from the price you would pay at Currys, John Lewis or another major retailer. The product is identical. And, unlike their retail competitors, they provide after support and can advise on issues if you have problems uninstalling or installing software. They responded to my email questions within minutes. I would absolutely buy from them again."
"Excellent price and backup service." "I bought this product at a very reasonable price. I struggled to install it and rang the helpline on a Sunday evening. I had a friendly, prompt, efficient reply and I can’t praise them enough. I will certainly use them again. Excellent service and price."
"Fast efficient ordering process via…" "Fast efficient ordering process via company website in mid-March and very helpful pre-order telephone support from Wayne re advice sought over MS Office package to be received. Once made, order was processed and despatched immediately. Oh... I forgot the amazing price!! Thank you."
"All appropriate links for downloading…" "All appropriate links for downloading existing MS Office software and installing the new software were provided as soon as the order had been processed. These weee most helpful in completing the installation. E mail and text follow up messages were received, offering help if needed."
"Very satisfied" "Very satisfied. Having moved to a new computer, and with a lot of Excel files, I tried Open Office. Unfortunately my macros and formulae didn't work with Open Office. I decided to bite the bullet and buy a new licence for MS Office 2019 Home and Student. Elite Enterprise Software advertised a good price, so I ordered from them. I received my product key and download instructions within minutes. Excellent service."
"Great support pre and post-sale" "Had some problems finding the product I was after, but got very helpful and fast email advice that guided me. I then had an issue activating the software, so went back to email support and was sorted out by return message. Support as it should be."
"Very pleased with the Microsoft…" "Very pleased with the Microsoft Professional 19 download. I was unable to use the download click buttons provided as Norton threw it out !. Went instead to my Microsoft 365 a/c which came with the P.C. and used the "Key code" option and it worked perfectly.Would recommend."
"Downloaded products are a little tricky…" "Downloaded products are a little tricky to install, however incredibly supportive and knowledgeable staff on the end of the phone. Have now bought two products from Elite and successfully installed both. No hesitation about using this company again and would recommend them."
"Very satisfied with the product" "Very satisfied with the product, price and ease of installation. The only problem was that I selected payment by PayPal and could not proceed without providing information to Google! Which I didn't want to do. When I tried to change my payment method I could not find out to do so. Solution: empty basket, log out, re-enter site and start again when all went like clockwork."
"MS office purchase" "Looked up a way of purchasing a genuine copy of ms office 21. There are many super cheap options out there on the internet however I wanted to obtain my copy from a reputable company. All I can say is that I had no issues at all downloading and authenticating my product - very slick….."
"Great Customer Service" "Great customer service from advisor Jessica; really quick response after I sent question in email and support through process of purchasing the software and installation. This was the second time I bought Microsoft Office Lifetime licence as it was such a good price compared to the other Microsoft Office packages sold elsewhere. Thank you :)"
"At first, I was a bit suspicious of this…" "I was a bit suspicious of this company's products at first. They seemed too cheap. I am so glad that I gave them a try.I had the product activation fail on me first time and feared the worst but the problem was with Microsoft not this company. Within two emails with 5 minute responses it was sorted, at six o'clock on a Friday night! Very impressed."
"Excellent: hassle-free and unbeatable value" "I bought a licence key for MS Office Pro 2019: the second one I have bought from these guys this year. Just like the first time: immediate delivery to my email and the key worked straight away. I really like that you can pay with PayPal which I always find reassuring. Just fantastic value."
"Good price MS certified legal product…" "Good price MS certified legal product license and when I had a problem with the installation (Microsoft!) the Elite Enterprise support team were, simply, excellent. I would thoroughly recommend purchasing from them, if for nothing else, for their support when things don't go quite as straight forwardly as hoped"
"Did not (initially) receive the software purchased" "Did not receive the software purchased straight away. Unclear of why, having waited a couple of weeks for electronic delivery I decided to write feedback here on Trustpilot because I was not short of email requests for post transactional feedback. Cue 2+ staff very anxious about the negative review perusing me, daily, by email and phone in resolution of the Trustpilot score. they seemed FAR more concerned that my negative review was blemishing the firms great rating. I was now a hindrance to them, that was very clear from the tone of their speech over the telephone. Now I find myself obligated to change the original trustpilot score, having subsequently received the product key, in order to be left in peace even if I do have questions, I’m inclined not to want to ask them. Hence I am editing my feedback, from 1 star.I get it, they care and want their customers to be happy. And that is commendable. I wish more businesses were of this mindset. I would still recommend this business and return back to them in the future."