Return and Refund Policy

Thank you for shopping at Elite Enterprise Software (herein referred to as “The Company”). This policy outlines the terms and conditions governing returns and refunds for our software licenses.

1. Eligibility for Refund

• Defective Product (Within 180 Days): If you receive a software license that is inoperable or otherwise defective, you are entitled to request a full refund within 180 days of your original purchase date. Prior to issuing a refund, The Company may require you to work with our support team to confirm that the issue lies with the license itself and not due to other factors (e.g., incorrect installation, malware, or hardware incompatibility).
• Non-Defective Product (Buyer’s Remorse): If you decide you no longer want the product (e.g., buyer’s remorse), you may request a full refund within 180 days of purchase provided the license has not been used or activated. Once a license is activated or used, The Company considers the product delivered as agreed, and no refund will be issued.
• No License Received (Within 180 Days): If you did not receive a license via email or other agreed-upon delivery method, you are eligible for a full refund within 180 days of purchase.

2. Requesting a Refund

To request a refund, please contact us via email at[email protected]. Include your order details, proof of purchase (e.g., invoice or transaction ID), and a clear explanation of your reason for requesting the refund.

3. Verification and Right to Refuse

The Company reserves the right to verify whether a license has been activated or used. If our records indicate that the product key was activated or otherwise used after purchase, we may refuse to grant a refund on the grounds that the service or product has been consumed as agreed.

4. Refund Method and Processing Time

• Refund Method: Approved refunds will be made to the original payment method used at the time of purchase, unless otherwise stated in writing.
• Processing Time: Once your refund has been approved, please allow up to 10 business days for the refund to be processed.

5. Amendments to This Policy

The Company reserves the right to modify or update this Return and Refund Policy at any time without prior notice. All changes will become effective on the date of posting and will apply to any purchases made on or after that date.

6. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at[email protected].

By purchasing from The Company, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this Return and Refund Policy.